Warranty

All goods are supplied with a full 12 month warranty, except where stated otherwise. Should a product become faulty please complete the Returns Authority Form to obtain a authorisation number.

Discontinued Items

Discontinued items due to the ever evolving nature of electronic technology, this website may contain items which could become obsolete or discontinued. Despite our best intentions, some items may become obsolete or superseded before we are able to remove it from our website.

Minimum Order

Our minimum mail order value is $20.00 inc GST exclusive of delivery charge.

Stock availability and "Rainchecks"

Stock availability and "Rainchecks" for ' AV Australia Online' - we endevour to ensure stock availability concurrent with the life of advertisements. Should we experience an unexpected delay or should stocks quickly sell out or be unavailable for any reason we undertake to issue a 'raincheck', i.e back-order at the price advertised. Where advertised items are clearly endorsed as limited supply quantities we may not be able to supply at advertised special rates once stock is sold out. From time to time products may not be available for a number of reasons. Should a product become unavailable for any reason, 'AV Australia Online' reserves the right to refund exchanged product purchase amount to customers with no further commitment. 

Transit Insurance (Aust. Only)

Is available at the rate of $1.00 per $100 order value, i.e with an order of $139.00 insurance would be $2.00 as would an order of $195.00. Minimum insurance $1.00.

Insurance covers you against loss or damage whilst in transit and is strongly recommended for fragile items, e.g. Plasma Screen. When ordering by mail please nominate insurance and include the amount as described. We do not insure your order unless you nominate.

Goods Lost or Damaged in transit

If you have nominated insurance contact us. Not withstanding this you may have a claim against the carrier if negligence can be proven on their behalf. If you suspect your order may have arrived damaged, i.e. carton crushed or obviously dropped, take the matter up with the carrier. We recommend you do not open the parcel except in the presence of the carrier, e.g. to verify the existence of damage or otherwise.

Back Orders

Should any item ordered be temporarily unavailable (valued over $10), we automatically place this on back order. If this is inconvenient please advise upon receipt of partial shipment or when placing the order.

Monthly accounts

Monthly accounts 30 day convenience credit accounts are available to schools, universities and government institutions. We do not run accounts for private companies or individuals.

Complaints

Direct your enquiry to sales@avaustralia.com.au

Please include a contact telephone number.

Unsuitable Goods

Unsuitable goods not withstanding our warranty policy, if you are dissatified with our goods or service you may return the goods within seven days of our despatch date. It is essential to obtain an authorisation number prior to returning any goods with us. We will refund your purchase in full, less transport costs on receipt of the goods. All returned goods must be in "as sold" condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns.

Faulty Goods

Where such goods have been supplied we undertake to repair or replace on an "express service" basis. It is essential to obtain an authorisation number prior to returning any goods to us. We do not accept unauthorised returns. A fee of $25 (ex GST) and return freight cost will apply where upon inspection there is no fault found with the equipment.

Dangerous Goods Notice

Some of our products are not suitable for transport by Air Frieght due to the nature of their content. These items include all Aerosol products, Sealed Lead-Acid batteries, Ferric Chloride. These items are labeled "Road Freight Only" on the relevant product detail page.

Payment Options

We accept a number of payment methods. Below is a list of credit cards that are acceptable to 'AV Australia Online'. Alternatively, you may prefer to pay by direct bank deposit.

Website Content

Website links provided on this website are functioning at time of introduction, 'AV Australia Online' will not be held responsible for infomation provided on the website that is presented when the link is followed nor can it guarantee the reliability of the link itself.

Pricing displayed on this website is for purchases made directly from 'AV Australia Online', pricing from 'AV Australia Online' resellers may vary due to additional costs incurred by the reseller to provide the product, in many cases reseller prices will still represent a significant cost saving from prices charged by 'AV Australia Online' Competitors.

All possible care is taken in preparing the infomation presented on our website.

The content provided is subject to change without prior notice.

'AV Australia Online' will not be held liable in any way for any errors or omissions.

AV Hotline
03 50 222 444
For all your enquiries