Orders are generally processed within 24 hours.
This process includes:
On a rare occasion where stock has run out due to demand we will let you know if there will
be a significant wait time. Your funds will not transfer until we have allocated stock to ship.
We do try to ensure that products that are out of stock are removed from the site until they
are available for purchase again. From time to time demand exceeds availability and stock
levels may deplete before we can remove them. In some instances we may offer an alternative
or upgrade as a suggestion. Order cancellation is an option for customers where we
cannot fill the order due to unusual circumstances.
Once your order has been dispatched onto courier transport, we will receive tracking details.
These details are added to your order and can be accessed by logging into your
account on our website. Once Logged in, click on "View Order Status" to see your order details.
if you are unable to find your tracking details, Please free call us on 1800 818 360.
To access your Order status, login to your account on our website.
Once Logged in, click on "View Order Status" to see your order details.
It is always best to be present when your package is delivered. This allows you to carefully
inspect the parcel for any damage and ensures that you receive your parcel.
If you are unable to be present for the delivery, someone else may sign for the parcel on your behalf.
Please make sure that they inspect the parcel for damage as the courier will need to note any
damage at the time of delivery.
In general, Couriers deliver parcels from 9am to 5pm.
The best way to ensure you receive your parcel is to have it delivered to your workplace.
Your order has been placed, but payment has not been processed yet.
If you have paid by credit card, we have not yet approved the order.
We check each order carefully to ensure that no fraudulent cards are processed.
If you are paying by Direct Debit, we have not yet received your remittance
or confirmation of payment.
Order in Progress
Payment has been taken and order has been entered into our invoicing system.
Order shipment request sent to warehouse. Your parts are being allocated to your order.
Some of your items have been shipped while the remainder of your parts are still
awaiting shipment. This may be due to an item being on back order or simply
being shipped from another warehouse.
All the parts on your order have been dispatched onto courier transport.
Your items are on backorder and will be shipped to you as soon as they become available.
Your items have not arrived into stock yet and will be shipped as soon as they become available.
Your Items have been shipped and should now be received. If you have not received your items,
please check your tracking details or free call us on 1800 818 360.
We use various couriers for shipping our orders. Below are the ones we use the most.
Star Track Express
Australian Air Express
Most orders are shipped from Sydney. However, Items ship from warehouses in Sydney, Melbourne,
Brisbane, Perth and Adelaide. Please call us if you would like to know where your order will be coming from.
If you receive a parcel that has any damage, it is very important that you get the delivery person
to make a note of the damage on the delivery slip before you sign for the item. Even if the damage
is only slight, there is no way of knowing for sure that the item inside is undamaged.
Once you remove the item from the packaging, inspect it for physical damage and make notes of
any apparent damage. If when you use the product, you have any issues, Please notify us of the
problem and we will get a replacement unit organised.
Coupon Codes can be applied to your order in two locations.
When on the Shopping Cart page, The code can be entered at the top right hand side of the page. (see below)
When checking out, The code can be entered at Step 4. Order confirmation. (see below)
If you would like to request a return, you can do so from our website. Simply login to your account
on our website and go to the "Complete Orders" Link. Your Complete orders will show in this window
with the Request Return Option. Fill in the details and provide in the comments any serial
numbers and an extended description of why you are requesting a return.
There are two ways you can claim warranty on your item.
This is the quickest method as you are dealing with the repairer direct.
Warranty claim details are provided in the documentation of the product.
If you prefer, we can follow up your warranty. This process may take a bit longer than
direct with the manufacturer as we will be dealing with the manufacturer.
Please free call us on 1800 818 360 if you would like to discuss your options further.
Unfortunatly we do not decide if the item will be repaired or replaced.
In General, if the items is less than a month old, most manufacturers will replace the item.
You may demand a replacement but we cannot guarantee that you will receive a replacement.
You can contact the manufacturer direct if you are unhappy with their verdict.